Important Shipping Update
We are experiencing shipping delays due to carrier delays, COVID-19 and increased order volume. Your order may take a little longer to arrive, and we sincerely appreciate your patience.

Customer Support


How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing

Can I sell the products on my own site?
Your purchase of Shades of Green products is only for your personal use. By purchasing Shades of Green products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.


When will my credit card be charged?
Your credit card will be charged as soon as your order is placed.

Can I remove a saved payment method?
Absolutely! You can make this change on your Account page. If you need help, email us at

What forms of payment do you accept?
We accept Paypal, Apple Pay, Amazon Payments, Visa, Mastercard, American Express and Discover (credit cards or debit cards). Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.  If you continue to have a problem with your card, we suggest calling your card company/bank first.  After that, email us at and we can see if we can help sort it out. 

Order Questions

How can I update my order?
Please email us at as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request. Unfortunately, if the order has already been processed, we are unable to change the order.

How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

Can I use multiple promo codes at checkout?
You can only use one promo code per order. If you’ve encountered two valid Shades of Green promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Order Cancellation

How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your original order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?
If you're unable to see the option to self-cancel, please email as soon as possible (including your order number and cancel/change request) and we can help.


Not finding what you need here? Email us at